24/7 Managed NOC for Enterprise Networks

A Network Operations Center (NOC) focuses on network availability, performance, and health - ensuring your infrastructure runs smoothly with minimal downtime. A Security Operations Center (SOC) focuses on threat detection, incident response, and security monitoring. While SOC protects against cyber threats, NOC ensures your network is up, fast, and reliable. Many organizations benefit from both services working in tandem for comprehensive infrastructure and security coverage.

We monitor routers, switches (core, distribution, access), firewalls, load balancers, wireless controllers, access points, servers (physical and virtual), storage arrays, UPS systems, WAN links, MPLS circuits, ISP connections, SD-WAN overlays, cloud infrastructure (AWS, Azure, GCP VPCs), and SaaS application availability. We support all major vendors including Cisco, Juniper, Aruba/HPE, Fortinet, Palo Alto Networks, and more.

Our standard SLAs are: P1 (network down / service impacting) - 15-minute response, 1-hour resolution target. P2 (degraded performance) - 30-minute response, 4-hour resolution target. P3 (non-critical issue) - 2-hour response, 8-hour resolution target. P4 (informational / planned) - next business day. Custom SLAs with enhanced resolution targets are available for enterprise clients with mission-critical infrastructure.

Standard onboarding takes 1-2 weeks: Week 1 covers discovery, SNMP/agent deployment, monitoring platform setup, and initial baseline configuration. Week 2 focuses on alert threshold tuning, runbook documentation, escalation procedure alignment, and full monitoring activation. Enterprise environments with 1000+ devices or complex multi-site architectures may take 3-4 weeks for complete onboarding.

Yes, we serve as a single point of contact for all vendor and ISP interactions. We manage hardware RMA processes, firmware upgrades, ISP outage tickets, SLA tracking and penalty enforcement, vendor TAC escalations, and multi-vendor coordination for complex issues. This eliminates the operational burden on your IT team and typically results in 40% faster resolution times.

Pricing is based on the number of monitored devices, support tier level, and service scope. Our Managed NOC typically costs 50-70% less than building an in-house NOC team (which requires 24/7 staffing, tools, and training). We offer per-device, per-site, or flat-fee pricing models. Most mid-market organizations invest ₹1-3 lakhs per month for comprehensive NOC services. Contact us for a customized quote.

Yes, we integrate with popular ITSM platforms including ServiceNow, Jira Service Management, Freshservice, ManageEngine, and BMC Remedy. Integration includes automated ticket creation, bi-directional status updates, SLA tracking synchronization, and custom workflow triggers. If you use a proprietary ticketing system, we can build API-based integrations.