One signed SLA across network and security operations.
A security-led MSSP for enterprises that need 24×7 NOC, 24×7 SOC, firewall and endpoint operations under a single accountable contract - across India and GCC.
- NOCWAN failover · BLR-DC2 → secondary OK
- SOCEDR isolate · executed via SOAR (T1486)
- FWPolicy push · 4 sites · 0 drift
- EPPPatch wave 24.11 · 96.4% compliant
Six operating towers, one accountable provider.
Each tower carries its own RACI and SLA, and all of them roll up to a named Service Delivery Manager who reports to your CIO and CISO every month.
Network Operations Center
24×7 monitoring of WAN, LAN, SD-WAN, ISP links and data-centre fabric. Proactive failover, ITSM-aligned change, signed availability SLAs.
Security Operations Center
Powered by SOCPulse - analyst-led detection, SOAR automation, threat hunting and incident response with 15-minute critical SLA.
Firewall Management
NGFW lifecycle: rule reviews, policy hygiene, change automation, IPS tuning, secure-by-default templates and audit-ready logs.
Endpoint Security Operations
EDR/XDR deployment, policy management, vulnerability and patch operations, exclusion governance and incident-aligned response.
Continuous Monitoring
Asset and config drift, certificate expiry, SaaS posture, identity hygiene, OT/ICS uptime - all under one signed SLA.
24×7 Operations Run-book
ITIL v4-aligned runbooks, RACI per tower, integrated ITSM (ServiceNow, Jira, Freshservice), monthly governance with your CIO/CISO.
Numbers we put on contract.
| Severity | Acknowledge | Contain / Restore | Reporting |
|---|---|---|---|
| P1 · Outage / Active Threat | 5 min | 30 min | 4 hours |
| P2 · Degraded / Validated Alert | 15 min | 2 hours | 1 business day |
| P3 · Service Request / Tuning | 1 hour | 1 business day | 1 week |
Vendor-agnostic by design.
Operations tuned to your sector.
RBI cyber + outage SLAs, switch/ATM monitoring, branch SD-WAN ops.
Sovereign operations, CERT-In incident workflows, multi-site agency support.
HMS uptime, biomedical device monitoring, PHI access governance.
OT-IT segmented operations, plant-floor uptime, vendor remote access.
Multi-store WAN ops, POS uptime, PCI DSS-aligned firewall management.
Multi-region observability, customer-tenant isolation, SRE-aligned runbooks.
Coverage across India and GCC.
What you get on day 30.
Managed Services · FAQs
Six integrated towers under one signed SLA: 24×7 NOC, 24×7 SOC (SOCPulse), firewall management, endpoint security operations, continuous monitoring, and ITIL-aligned 24×7 operations governance - delivered with a named Service Delivery Manager.
Most MSPs operate the network and treat security as an add-on. We are a security-led MSSP - your NOC and SOC share telemetry, run on a common ITSM, and report to one Service Delivery Manager. Detection content benefits from network change context, and network changes inherit security review.
We operate what you have. Our certified engineers cover Cisco, Palo Alto, Fortinet, Checkpoint, CrowdStrike, SentinelOne, Microsoft Defender, Splunk, Sentinel, Wazuh, ELK, ServiceNow, Jira and others. Where the existing stack is the wrong tool for the job, we'll say so - with a business case.
P1 (outage / active threat) - 5-minute acknowledgement, 30-minute containment. P2 - 15-minute / 2-hour. P3 - 1-hour / 1-business-day. Availability SLA of 99.95% across operated estate. Liability and reporting cadence are governed by your master services agreement.
Primary delivery from Bengaluru (India) with regional coverage from Dubai (UAE) and on-shore liaisons in KSA, Bahrain, Qatar, Oman and Kuwait. Sovereign data residency and on-shore analyst rotations are available where regulators require them.
Service review with your CIO/CISO covering availability, MTTD/MTTR, top incidents, change calendar, capacity, risk register, and compliance evidence. Quarterly business review extends this to roadmap, FinOps, and detection ROI.
Stop coordinating six vendors. Sign one SLA.
Walk through service towers, SLA commitments, and a 30-day onboarding plan with our delivery leadership.